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Delivery & Returns

DOMESTIC DELIVERIES

We use Australia Post for deliveries throughout Australia and internationally, with the exception of some large furniture items where we engage the services of a courier or furniture delivery service.

For all Australia Post deliveries within Australia we use the Registered Post service for the security and peace of mind of both ourselves and the customer. This means a signature will be required on delivery of your order. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest Australia Post office.

We aim to ship all orders (with the exception of custom orders) within 1-2 business days of receiving your payment.

 

INTERNATIONAL DELIVERIES

We use Australia Post for all deliveries to international destinations. Some items are not available for international shipping such as ottomans and furniture items. To save on shipping costs we suggest ordering your cushions without an insert which will then reduce the shipping cost accordingly.

 

RETURNS

We will gladly replace or refund in the event of faulty goods as a result of manufacture, please contact us prior to returning goods so that we can assist you in the best way possible. We are contactable by email - info@oliveandjoy.com or by phone on +61409787599. 

Change of mind returns or exchanges are available within 14 days of receiving goods provided goods are returned to us in "as new" condition. Return delivery costs for "change of mind" reasons are the responsibility of the customer. Please contact us prior to returning goods so that we can assist you. Custom orders are not able to be refunded or exchanged except in the instance of faulty product or an error on our part.

Homewares - Furniture - Design